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The Workplace Trauma Center

Empowering People and Organizations in Times of Crisis

Immediate crisis support when and where you need it

Our Mission

To support people and organizations in times of crisis while empowering recovery and fostering the ability to thrive in challenging times.

The Workplace Trauma Center collaborates with organizations across business, industry, government, and Employee Assistance Programs to provide competent and compassionate support / critical incident support, and training services. We are committed to delivering the highest quality of care no matter the size of your organization or business.

Services Overview

We offer critical incident support and comprehensive training programs.

Critical Incidents

Natural disasters, fire, crime, and personnel crisis call for immediate and long-term support.

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Training

Our customized training programs offer practical tools to manage stress, adapt to organizational changes, and handle challenging situations with confidence.

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Populations Served

We have extensive experience supporting a diverse range of professionals and industries.

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  • ${population}
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Firefighter in action Elderly person receiving care Soldier looking distressed
Reaching hands
No Problem Too Big or Too Small

The Workplace Trauma Center is based in Maryland and we serve employers around the world.

Group therapy session
Curating Corporate Culture

The Workplace Trauma Center will equip your employees with the essential tools to thrive in adversity and challenge.

Professional desk setup
Highly Qualified and Experienced Staff

The Workplace Trauma Center is a leading provider of crisis management and training services for the business industry and government.

Workplace Trauma Center Program Development Experience

We have extensive experience in crisis intervention and training. Here are some examples:

Our Staff

Richard J. Ottenstein

Richard J. Ottenstein, Ph.D., CEAP, CTS

Chief Executive Officer

A licensed psychologist, Dr. Ottenstein has specialized in workplace trauma training and crisis response since 1970... (abbreviated bio)

Sue Pahl

Sue Pahl, MSW, M.Ed., LCSW-C

President

A licensed Clinical Social Worker for more than three decades, Sue Pahl is a recognized leader in workplace mental health and trauma support... (abbreviated bio)

Dawn Hammerbacher

Dawn Hammerbacher, B.A.

Director of Operations

As Director of Operations, Dawn Hammerbacher specializes in mobilizing crisis response teams... (abbreviated bio)

Join Our Team of Experts

Are you passionate about making a difference in times of crisis? The Workplace Trauma Center is seeking dedicated Critical Incident Responders and Presenters to work around the country and around the globe.

Critical Incident Responder & Presenter

Key Responsibilities:

  • Provide critical incident response and trauma support...
  • Deliver presentations and training...

Qualifications & Skills:

  • Experience in critical incident response, crisis intervention, or trauma counseling.
  • Strong public speaking and presentation skills.

Application to Work as a Responder

About You

Training and Program Development

We have extensive experience in training and program development. For instance, during the early stages of the COVID-19 pandemic, we developed a program to support long-term care health facilities in Maryland. This program included individual and group support, management training, and ongoing consultation. It was later expanded to include group homes, state psychiatric facilities, and other agencies.

Past Trainings Include:

  • Building Psychological Resilience
  • Resilience-Based Supervision
  • Building Your Resiliency
  • Managing Critical Incidents in an Upside Down World
  • {/* ... many more training titles ... */}
  • Diversity in the Workplace
  • Conflict Resolution
  • Stress Management Techniques
  • Leadership in Crisis

Contact Us

We are here for you.

For immediate critical incident support or information, please call:

USA: 1 410 363-4432

International: 001 410 363-4432

For less urgent requests or for additional information about The Workplace Trauma Center, please call or use this form and we will be in touch in 24 hours.

Contact Us Form

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